About www.tellmescotland.gov.uk

www.tellmescotland.gov.uk is currently managed by the Improvement Service. Throughout these terms when we mention "we", "us", "our" etc., we mean the Improvement Service. When we refer to "you", we mean the user and/or browser of our website.

Using our website

By accessing the www.tellmescotland.gov.uk website or registering with the site you are agreeing to the terms and conditions that appear below. By accepting these terms and conditions they make a legally binding contract between you and us. If you have any questions, please contact the Improvement Service.



This website is protected by copyright and is owned by us. All material on the site or made available via the site and all material made available to you via e-mail (referred to in these Terms and Conditions as the "Content") belongs to us or to organisations who provide public services in Scotland.

© Crown copyright and database rights 2016. OS licence number 100050367

Use of content

You may retrieve and display Content from the Site on a computer screen, print individual pages on paper and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your personal, non-commercial use provided that you acknowledge the copyright owner. Except as expressly set out above, you may not reproduce, modify or in any way commercially exploit any of the Content. In particular, please contact us to obtain our consent first if you wish to:

  1. redistribute any of the Content (including by using it as part of any library, archive or similar service);
  2. remove the copyright or trade mark notice from any copies of Content made under these Terms and Conditions; or
  3. create a database in electronic or structured manual form by systematically downloading and storing all or any of the Content.

In the unlikely event that you find any inaccurate information on the Site or have any complaint about what we have published please contact the Improvement Service. We will investigate on receipt and take such action which we consider, in our opinion, is deemed necessary.

You acknowledge that www.tellmescotland.gov.uk are our trademarks and that you may not use them without written permission from us. Links to the site are welcomed.


About our liability to you

The Content is only for your general information and use and is not intended to address your particular requirements. In particular, the Content does not constitute any form of personalised advice, recommendation or arrangement by us and is not intended to be relied upon by users in making (or refraining from making) any decisions. Due to the number of sources from which we obtain Content and the nature of electronic distribution via the Internet, we do not give any warranties or make any representations in respect of the Site Services. In particular, the Site Services are provided on an "as is", "with all faults" and "as available" basis. So far as lawfully possible, we exclude all liability to you in contract or delict (negligence) (other than where negligence by us gives rise to personal injury or death) including without limitation: (i) any implied conditions regarding the satisfactory quality or fitness for a particular purpose of the Site Services; (ii) any express or statutory conditions relating to the Site Services; and (iii) any conditions or duties regarding accuracy, timeliness, completeness or performance of the Site Services. Other than as specified above, we shall not be liable to pay any money to you by way of compensation for any loss suffered by you as a result of use of the Site Services and/or the Site including by way of example any loss of profits, loss of goodwill, or loss of anticipated savings.

Opinions expressed within the Content are those of the authors and do not necessarily represent our opinions.


The Site contains links to other websites sites provided by independent third parties (referred to in these Terms and Conditions as "Third Party Sites"). Where possible, we will make clear where such links are being made. Any links to Third Party Sites are provided solely for the purpose of your convenience. They do not constitute any form of recommendation. We are not responsible for the availability or content of Third Party Sites and will not be a party to, or in any way be responsible for, any transaction concerning goods or services available from such Third Party Sites. Please also note that the right to reproduce any contents of these websites may also be restricted by the terms and conditions of the Third Party Sites.


The Site is not guaranteed to be free from any computer viruses and it is strongly recommended that you check for such viruses before downloading it to your computer equipment. We are not responsible for any loss, corruption, damage or disruption to your computer system (including data, software, operating system and hardware) which may occur whilst using the Site or materials downloaded from it.

Governing law

The information and other contents of this website are designed to comply with Scots Law. This website shall be governed by and construed in accordance with Scots Law and all parties irrevocably submit to the jurisdiction of the Scottish Courts. If anything on this website is construed as being contrary to the laws applicable in any other country, then this website is not intended to be accessed by persons from that country. Any persons who are subject to such laws shall not be entitled to use this website unless they can satisfy us that such use would be lawful.

Use & registration


The Site can be viewed without registering with www.tellmescotland.gov.uk. However, registering with the Site will entitle you to access to personalised and online services (referred to in these Terms and Conditions as the "Site Services") in accordance with these Terms and Conditions and which are listed at the end of these Terms and Conditions. To enable you to access the personalised services available on this site you are required to register with the site. Registration with the Site is free. As part of the registration process, you are required to provide us with the information requested in this registration form. You should inform us of any changes to that information (including in particular, your postal or e-mail address) by making the changes via your homepage on www.tellmescotland.gov.uk.

Your log in

Each registration is for a single user only. On registration, you will be given a username and asked to choose a password which should not be shared with any other person. You are responsible for all use of the Site made by you using your user name and password (collectively, "ID") and for preventing unauthorised use of your ID. If you disclose your ID to another person in contravention of these Terms and Conditions, you shall also be responsible for their unauthorised use of the Site using your ID. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID, please contact us. However, we reserve the right to suspend or cancel your access to and use of some or all of the Site Services at any time on giving reasonable notice to you. If applicable, notice will be given to your e-mail address as notified to us. In that event, notice of cancellation/suspension will be deemed to have been received by you three hours after transmission or posting. If you wish to cancel your registration then you can do this by sending a notice of cancellation via your personalised homepage.

Data protection

Privacy policy

We take the privacy of our users seriously and are committed to safeguarding their privacy. The information that you provide to us about yourself will only be used by us in accordance with our Privacy Policy. This includes: (i) using your information for the effective administration of the Site and to communicate with you as a provision of the service; (ii) that disclosure of your information will not be made to third parties. The Privacy Policy explains our data processing practices and only applies to the www.tellmescotland.gov.uk site. Other websites to which the Site links are not covered by this policy.


We employ encryption technology to protect the registration and online services on the site which require you to provide your personal information. This is done to help protect you from unauthorised use of the information you are submitting to our website.

Information collected and use of cookies

We collect personal information from you through the use of online services and registration forms. Cookies are small files that your Web browser places on your computer's hard drive. They can be used for remembering user names and preferences, tracking click streams and for presenting members with personalised versions of the site. You have the option of setting your browser to reject cookies. We also collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and appraising patterns, is only used in aggregate form.


To keep you informed about our latest offers news and events, we may notify you through one of our e-mail newsletters or by mail of current issues, events, promotions and new additions to our website. Registered users can select whether you wish to receive such communications via "your homepage".

Obtaining information

You have the right to apply for a copy of the information we hold about you and to have any inaccuracies corrected (we reserve the right to make a small charge to cover the cost of providing you with a copy of the information which we hold about you).

Law enforcement

We fully co-operate with the Police in identifying those who use our service for illegal activities. We reserve the right to report to the Police any activities that we reasonably believe to be unlawful.

About changes to these terms & conditions

We reserve the right to make changes to any part of the Site. Due to our policy of updating and improving the Site, we may wish to change these Terms and Conditions (including those relating to your use of Content). Your acceptance of any changes to these Terms and Conditions is made by your using the Site after we have published or notified you of the changes. If you do not accept the changes, you should not use the Site any further after the changes have been published at the end of these Terms and Conditions or after you receive notice of changes to the Terms and Conditions.

About termination of your registration by us

If you breach any term of these Terms and Conditions we reserve the right to immediately terminate your registration and/or any other service provided by us via the site to you. On termination you will stop using the Site online services made available to you as a registered user.